Ordering Processing
All orders are securely processed by PayPal. Either your Paypal account or a major credit card can be used when placing your order.

Orders are typically processed and shipped within 24 to 48 hours, Monday through Friday (9am to 5pm EST). Orders received on Saturday or Sunday will be processed and shipped the following Monday.

Please contact us directly if you have any questions related to your order or you are experiencing any difficulties placing an order: info@flightdeckproductions.com

You may also use our online chat feature and instantly be connected with one of our customer service representatives. Just check to see if we're online. If not, simply send us a message.

Shipping
All orders (domestic United States & International) are sent via United States Postal Service (USPS).

Domestic orders can be sent either First-Class Mail which generally take between 3 and 5 business days to arrive or Express Mail which generally takes 1 to 2 business days once shipped.

International orders are sent First-Class International and typically take between 5 to 21 business days.

Returns or Replacement
Returns of unopened DVDs will be accepted, although the customer is responsible for any postage costs to return the item. A full refund of the product cost minus the original postage amount will be given. There are no refunds for the downloaded PDF Study Guides.

Damaged or defective DVDs will be replaced free of charge. Proof of damage or defect may be required. Please contact us directly if you have any questions: info@flightdeckproductions.com

Privacy Policy
We are committed to maintaining the privacy of every customer. You can rest assured that none of the personal information collected during the ordering process will be sold or distributed to a 3rd party in any way. All orders are processed securely by PayPal, guaranteeing that your information is safe.